FAQS
Payment related information
-Can I pay in advance?
Dear customer, we are very sorry that we do not support prepayment.
- Forgot to use the discount coupon?
Hello, I am glad to serve you!
Once the order is generated, we cannot add coupons for you, please understand.
If the order has not been sent, you can cancel the order and enter the coupon code to place the order again.
If your order has already been sent or you do not want to cancel the order, you can save the coupon code for use in your next order.
Hope to help you.
-My bank card payment was declined?
If you are unable to pay by card: Please check the details of your card information to make sure it is correct, including the expiration date, the cardholder’s name, the security code on the back of the card, and the billing address. Please make sure you have not reached the bank card limit or your bank is currently reviewing the card.
If your payment is still rejected, or the payment is unsuccessful, we suggest you try another card or payment method.
If the above suggestions don't work, I suggest you can email us to get in touch.